Perpetual Marble Machine

ALL RETURNS MUST HAVE A RETURN AUTHORIZATION APPROVALED. You must submit your claim using our product return initialization form and a customer service agent will process your request. If you have issues or additional questions please email Support@switoday .com

or speak to a return specialist for manual authorization. Switoday will authorize returns under the following conditions:

Customer Responsibility – Customer responsible for all return freight and possible packaging costs, If:

• Customer cancelled order after unit has shipped from Switoday .
• Customer refusal at time of delivery for any reason other than damaged shipment.
• After the customer completes the purchase of the product, the order has not been sent. If the order needs to be cancelled, the customer will bear the handling fee deducted by PayPal when purchasing the order. We can only refund the actual amount received.
• If customer return an item due to size or weight limitations, you are still responsible for freight costs both ways and a restocking fee may apply.
• If customer can not be reached or does not contact the shipping company back within 3 attempts of initial contact. At which point Switoday will determine the unit undeliverable.
• Authorization to return the unit must be made within 30 days from receipt of product Switoday obligation under this warranty is limited to repairing or replacing at our option after the 30 day guarantee has expired. 

All original packaging(all manuals, parts and accessories) must accompany the returned product to avoid a restocking fee(Restocking fee may cost up to 20% of item’s cost). Switoday reserves the right to assess the condition of the returned product and either grant or deny a refund. Refunds do not include shipping fees.

Switoday Responsibility – Switoday will assume all shipping charges, If:

• Delivery was refused due to visible packaging and product damage that was noted on the delivery receipt. The customer should contact Switoday to inform them of their delivery refusal. No Return Authorization will be issued in this situation.
• Delivery was received, but with visible packaging and product damage.
• Unit is non-repairable as determined by Switoday Customer Service Dept.
• Customer received unit other than what he/she ordered.

Non-returnable items

• Products not in original condition.
• Products beyond the 30-day warranty
• Products sold at special prices and marked as not supporting returns.

Return process

• Send an email to our service center via support@switoday.com
  and carefully follow our return process to minimize delays.
• Describe the problem of your item in detail: including your order number, order date, product name.
• Tell us what steps you took to resolve this issue
• Send clear photos or videos to show the problem; these should be shot in good light.
• Fill in the “return form” of the return item.

Return address

Based on your order address, we will provide a nearby US address to support delivery. You need to pay attention to customer service emails.

Exchange

The fastest way to ensure that you get what you need is to return what you have. After accepting the return, please purchase the new product separately.

Refund method and time

All payments are refunded to the original payment method. After confirming the refund, we will restore the refund to the original method within 48 hours, but the specific time for the refund to reach the account depends on the processing time of the credit card organization of your payment method. If you still have not received the refund within 7 days, please contact us via: 

Email: support@switoday.com

Phone:(+852) 8120 7715

Address:RM501C ,5/F, HO KING COMMERCIAL CENTER, 2-16 FAYUEN ST, MONGKOK, KL, Hong Kong